Got Questions? We’ve Got Answers!
I signed up for a hosting account, how long does it take to receive my login credentials
Typically, you will get your login credentials and video hosting account information in a few hours during the week, but we are slower on off hours and weekends. We guarantee that we will send out credentials within 24 hours of your purchase or free trial. If you have not received your credentials within 24 hours, please be sure to check your junk/spam folder before opening a support ticket.
What media files can I upload and stream with your service?
Our hosting service is compatible with every major video format including flv, avi, mpg, mpeg, mp4, m4v, mkv, mov, wmv, ogv, divx, and m2ts. The hosting service works with most audio formats as well including mp3, ogg, oga, aac, m4a, flac, wav, wma, aif, aiff, ape, mpc, and shn.
What devices can I use to stream videos and music?
Our subsonic video hosting service works with a variety of devices. It’s primarily a cloud-based video hosting service that works in any modern web browser. There are also numerous native Subsonic apps for Windows, Mac, iPad, iPhone, Android phones, Kindle Fire, tablets, Windows phone, Blackberry, Roku, Chromecast and more. We do our best to curate the best Subsonic Apps so be sure to check our website and blog.
I've uploaded media files to my account and I don't see them
Make sure that you’re files are located within a subdirectory or folder so they display correctly. Example: Don’t place your mybirthday video file by itself in the video directory – place it in something like Video\Homemovies\mybirthday.mpg. It’s setup this way so if you have a folder for your album of music you can just upload the whole thing and the songs are organized accordingly.
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